Frequently Asked Questions

Our rental process is quick and easy.


Just pick a car from our inventory, pay for the rental, show your proof insurance, and enjoy.

For autocycles and motorcycles, the minimum age requirement is 21. For cars and SUVs, you need to be at least 25 years old.

Yes. If there is any damage to the vehicle upon inspection, we’ll have to revoke the security deposit. In some cases, they would also be covered depending on the insurance policy.
The minimum time you can rent a car is four hours while the maximum is up to you.
You just need a copy of your insurance, a valid driver’s license, and a credit card or cash to pay for the rental.
Yes. As a way of thanking you for serving our country, we offer a discount for all active and retired US military personnel.
Regardless of the reason, we only give a maximum 50% refund if a rental has been canceled. This is a policy that we strictly implement.
Yes, we accommodate walk-ins. However, cars are usually booked weeks in advance.

No. As much as we are proud to have a 99% perfect track record for reservation accuracy, we don’t guarantee your vehicle selection, time frame, make & model, availability, price, or any other detail.


Sapphire Executive Travel reserves the right to amend your reservation at any time, with or without prior notice. However, you can rest assured that we always do everything to provide you with the best car rental experience.

While renting the vehicle, a member of our team will inform you of the mileage limit of the rental.
No. You only need an existing car insurance, a credit card, and a driver’s license. (Note: We can provide insurance for international drivers.)
Multi day discounts might be available depending on the rental duration and type of rented vehicle, so feel free to talk to us.
Yes. A client who will return their rented vehicle after the specified time will be subjected to a $250 late fee plus the prorated amount.